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Frequently Asked Questions
Q: Does Kixclusive.com sell fakes or factory variants?
No. All of our merchandise is 100% authentic, purchased from authorized Nike, Bathing Ape and BBC retailers. We pride ourselves on staying true to our customers and want you to feel comfortable when making a purchase from us. We stand behind all the merchandise we sell.
Q: What is Kixclusive.com's return policy?
Currently we do not accept returns on any product unless a mistake was made on our part. If you feel we have made a mistake with your order, please email us at support@kixclusive.com before mailing your purchase back to us. We will either approve or deny your request for a return at our discretion. If a return is granted, we will issue a confirmation return number that must be included in your package in order to receive your refund. We will refund your money back, excluding return shipping, if we find a error was made on our part.
Q: When am I going to receive my order?
Most orders made before 5pm EST will be shipped out within 2 business days. There are some shoes that must be special ordered and will take approximately one week to arrive. Please email us for specific shoe availability. Kixclusive uses FedEx for all domestic orders unless you specify otherwise. We offer Express Saver (3-4 business days), Two Day (2 business days) and Standard Overnight shipping. All shipments come with insurance and signature confirmation. If you require any special services, please email us at support@kixclusive.com. Upon shipment, a tracking number will be sent to the email address provided when the order was placed. You can also check your shipment status by logging into your Kixclusive account.
Q: What are Kixclusive.com's shipping costs?
Normally, shipping is $12.00 for one pair of shoes. Your exact shipping charge will be calculated during the checkout process. We do offer combined shipping for multiple pairs.
Q: What method of payment can I use to make an order?
Kixclusive.com currently accepts three forms of payment:
1. Visa/Mastercard/Amex/Discover - Kixclusive provides its customers with the utmost security when using credit cards to make a purchase. We use Authorizenet Secure Payment Gateway, Paynet Systems and a Rapid Secure Socket Layer (SSL) to ensure customers that their personal information is kept private.
2. PayPal - PayPal gives you the option to make a purchase using all major credit cards, bank account, or E-Check. Your PayPal account must have a confirmed address in order for your order to be processed.
3. Money Order - Your order will not be shipped until we have received your payment. Please mail all money orders in U.S. Dollars to Kixclusive; 5004 E. Fowler Ave #C-153; Tampa, FL 33617; USA. NO PERSONAL CHECKS!
Q: If I live outside of the U.S. can I still purchase from Kixclusive.com?
Yes, we accept international orders in addition to domestic. However, we require that payment is made with PayPal (Confirmed Address), Western Union or International Money Order. NO CREDIT CARD PAYMENTS!
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Copyright © Kixclusive 2006. All Rights Reserved.
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